FAQ
Frequently Asked Questions
What is Kreese?
Kreese is a streetwear brand that blends urban style with unique design elements. We focus on creating high-quality, trendsetting apparel that reflects the latest in street culture.
Where can I buy your products?
You can shop our collection directly on our website ‘http://www.kreese.in’.
How do I know what size to order?
We provide a detailed size guide on each product page to help you find your perfect fit. If you're between sizes or unsure, feel free to contact our customer service for personalised advice.
Do you ship internationally?
Yes, we offer international shipping. Shipping rates and delivery times vary depending on your location. For international shipping, please DM us on Instagram.
What is your return policy?
We offer a hassle-free 7-day Return/Exchange Policy. Unfortunately, any request beyond 7 days won't be considered.
The product should be in unused condition with all tags and labels intact. Once the product reaches our warehouse, a refund will be processed after a close inspection.
In the unlikely event that you receive a damaged or defective item, please get in touch with our customer service team at email is on - support@kreese.in within 24 hours of receiving your order. We will work with you to resolve the issue promptly.
Items must be unused, in their original condition, and with all tags attached. For more information, please visit our return policy page.
How do I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your order through our website or the carrier’s site.
Do you offer exchanges?
Yes, we offer exchanges for different sizes or styles. Please follow our exchange process outlined on our website or contact customer service for assistance.
How can I contact customer service?
You can reach our customer service team via email at support@kreese.in or through our contact form on the website. We aim to respond to all inquiries within 48 hours.
Do you have a newsletter?
Yes! Sign up for our newsletter to receive updates on new releases, exclusive offers, and the latest news from Kreese. You can subscribe at the bottom of our website.
How can I stay updated on new releases and promotions?
Follow us on our social media platforms (Instagram, Facebook) and subscribe to our newsletter for the latest updates on new releases, promotions, and events.
Can I get a discount on my first purchase?
Yes, we offer a discount for first-time customers. Sign up for our newsletter or check our website for current promotions and discount codes.
What materials do you use in your products?
We use high-quality materials chosen for their durability, comfort, and style. Specific details about materials can be found in the product descriptions on our website.
How do I care for my Kreese apparel?
To ensure the longevity of your apparel, follow the care instructions on the ‘Product Page’. Generally, we recommend washing in cold water and air drying.